Terms & Conditions
Credit Card Security
All credit and debit card website transactions with Silkwood Silk take place automatically over a secure server with information encrypted to ensure that your card details can not be seen by any third party – not even ourselves. Card details given on a telephoned order are obliterated following completion of the ‘Card Not Present’ transaction.
Guarantee Customer Complaints
We will respond to every customer complaint within 5 working days of the complaint being made, either by telephone, email or fax.
We will return all calls relating to delivery enquiries, customer after sales services and general enquiries. Please call our head office on 01666 860003 on such subjects. We are open Monday – Friday 9 am – 5 pm
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice.
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
We will not email you in the future unless you have given us your consent.
We will give you the chance to refuse any marketing email from us or from another trader in the future.
The type of information we will collect about you includes:
your name, address, phone number, email address, credit/debit card details.
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code.
If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a ‘cookie’ which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
If you have any questions/comments about privacy, you should email us.
We hope you will be delighted with your purchase, however if you are not entirely satisfied, provided the goods are returned unused in the original condition and packaging within 14 days (from the date of receipt) we will give you an exchange or refund. Please return items to –
c/o C H Robinson,
Unit 1B, Glencar Close,
Derby Commercial Park,
Derby DE21 7HZ
When returning goods, please obtain proof of postage as Silkwood Silk cannot accept responsibility for items which fail to reach us. Please note Silkwood Silk will not pay for the cost of return postage unless the goods are incorrect, faulty or damaged. This does not affect your statutory rights.
WHICH ITEMS CANNOT BE RETURNED?
Products sealed for health protection or hygiene purposes once you have opened them.
eg pillows, duvets – if the sealed packaging has been opened